0 Mėgstami
0Krepšelis

Achieving Iso/Iec 20000: Keeping the Service Going

Šiuo metu neparduodama

Knygos aprašymas

This book covers the service continuity and availability management, incident management and problem management processes, which are contained in clauses 6.3 and 8 of ISO/IEC 20000. It explains the role of these processes in keeping the customer's service going, ranging from continuity planning through to the fast-fixing of incidents. It compares the processes and describes how they interface with each other. It includes example metrics and audit evidence, with practical tips and techniques that will help a service provider achieve the requirements.

Informacija

Autorius: Jenny Dugmore
Leidėjas: The Institution of Engineering and Technology
Išleidimo metai: 2006
Knygos puslapių skaičius: 126
ISBN-13: 9780580446405
Formatas: 6.1 x 0.2 x 9.1 inches. Knyga minkštu viršeliu
Kalba: Anglų

Pirkėjų atsiliepimai

Parašykite atsiliepimą apie „Achieving Iso/Iec 20000: Keeping the Service Going“

Būtina įvertinti prekę

Goodreads reviews for „Achieving Iso/Iec 20000: Keeping the Service Going“