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Bundle: The World of Customer Service, 3rd + Career Readiness Coursemate with eBook Printed Access Card

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Knygos aprašymas

Master the exceptional customer service skills that are most important in all types of organizations today with the powerful, practical presentation in THE WORLD OF CUSTOMER SERVICE, 3rd Edition. This book demonstrates how effective customer services techniques can help readers and their organizations achieve critical goals, deal with problems and complaints, consistently exceed customer expectations, and create loyal customers. Readers focus on the strategies most important in customer service today with insights and memorable examples from practicing professionals. Several new chapters highlight how to maximize revenue and customer satisfaction, effectively solve problems and resolve complaints, and better understand the impact and potential of today's social media. Future and practical professionals also gain new insights on establishing their own personal customer service habits for success in all areas of business.

Informacija

Autorius: Pattie Gibson
Leidėjas: Cengage Learning
Išleidimo metai: 2011
Knygos puslapių skaičius: 210
ISBN-13: 9781133261698
Formatas: 0.75 x 8.5 x 10.5 inches. Knyga minkštu viršeliu
Kalba: Anglų

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