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Excuses, Excuses, Excuses: For Not Delivering Excellent Customer Service --- And What Should Happen!

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Knygos aprašymas

Sick of hearing your customer service staff say: My computer is down, It's lunch time, I haven't gotten to it yet, etc. etc.. This book is an encyclopedia of what your service staff should say and do, instead. Ideal as a service coaching resource, this book provides a quick and easy solution that will improve customer perceptions about your organization and its service staff.

Informacija

Autorius: Darryl S. Doane, Rose D. Sloat,
Leidėjas: H R D Press
Išleidimo metai: 2015
Knygos puslapių skaičius: 126
ISBN-13: 9780874256147
Formatas: 5.06 x 0.29 x 7.81 inches. Knyga minkštu viršeliu
Kalba: Anglų

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