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IT Service Management Global Best Practices: Volume 1

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Knygos aprašymas

This unique guide is written by industry thought leaders giving the inside track on new practices that could radically change IT Service Management in the next few years. IT Service Management Global Best Practices Volume 1 is written by leading experts from many countries (UK, Spain, Ireland, Italy, Taiwan, Australia, USA, Canada, Argentina, Brazil, Belgium, Netherlands, New Zealand, Israel) and contains over 40 chapters within the following disciplines: Trends, visions and analysis of ITSM market Governance Demand & portfolio & sourcing Awareness & implementation Organization Modeling Processes Standards & frameworks Metrics

Informacija

Autorius: Editorial Board
Leidėjas: Van Haren Publishing
Išleidimo metai: 2008
Knygos puslapių skaičius: 660
ISBN-13: 9789087531003
Formatas: 6.69 x 1.49 x 9.44 inches. Knyga minkštu viršeliu
Kalba: Anglų

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