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Managing Challenging Clients: Building Effective Relationships with Difficult Customers

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Knygos aprašymas

Do you need to deliver an effective service to challenging and unreasonable internal or external clients? Do you worry that you'll lose business or take a reputational hit if you don't do so well enough? This book introduces a valuable set of tools through which to build, maintain and manage your client-facing relationships.

Informacija

Autorius: A. Oade
Leidėjas: Palgrave Macmillan
Išleidimo metai: 2011
Knygos puslapių skaičius: 214
ISBN-13: 9780230238428
Formatas: 6 x 1 x 10 inches. Knyga kietu viršeliu
Kalba: Anglų

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