A fully revised and extended version of the best selling 'Quality 75', the book includes a full range of Six Sigma tools and philosophy. It is a unique compilation of tools and concepts from Six Sigma, Traditional Quality Management (including notes on the 'Gurus'), Service Quality, and relevant Lean manufacturing. The book is aimed at practising managers from Service and Manufacturing, Green Belt practitioners and Black Belts wishing to extend their expertise into Service Quality and Lean. MBA students and final year undergraduates will find the book an invaluable quick reference to quality, operations, customer relationships and improvement.
| Autorius: | John Bicheno, Phil Catherwood, |
| Leidėjas: | Picsie Books |
| Išleidimo metai: | 2005 |
| Knygos puslapių skaičius: | 156 |
| ISBN-10: | 0954124421 |
| ISBN-13: | 9780954124427 |
| Formatas: | Knyga minkštu viršeliu |
| Kalba: | Anglų |
| Žanras: | Quality Assurance (QA) and Total Quality Management (TQM) |
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