Total Quality Management (TQM) is a journey towards improvement, guiding you through a continuous reassessment of yourself, your work and your organization. The author demonstrates how to improve your daily workload in order to create a quality product, control costs, and foster customer loyalty. Not only does this give your organization an edge in a competitive business environment, it also helps you grow and excel. Rampersad guides you through the effective use of problem-solving tools and helps you apply the quality improvement process in all aspects of your work. The book`s modular, practical and integral approach will appeal to today`s busy manager. All aspects of Total Quality Management are clearly, concisely, and didactically described, illustrated by a wealth of real world examples.
| Autorius: | Hubert K. Rampersad |
| Leidėjas: | Springer Berlin Heidelberg |
| Išleidimo metai: | 2001 |
| Knygos puslapių skaičius: | 200 |
| ISBN-10: | 3540679677 |
| ISBN-13: | 9783540679677 |
| Formatas: | Knyga kietu viršeliu |
| Kalba: | Anglų |
| Žanras: | Management and management techniques |
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